Hey all, I am due to fly out in about 4 hours, and just remembered my spark phone is locked so it won't take the sim card for 2degree, which unlike spark, has roaming where I am heading. Do you think I can give spark a call and get them to give me the code over the phone, or do I have to go to a spark shop (which obviously ain't gonna work).Thanks!
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HELP, unlocking my spark phone
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Spark Wireless 240GB - Additional Data
Howdy - Just wondering if I am being pedantic or if I actually have an issue here.I live rurally in Manawatu and on a 240GB Wireless Broadband Plan that I am generally happy with.The issue I have is that once the limit is reached and we do run close occasionally with 3 kids and On Demand streaming etc that a !0GB/$10 is automatically added and you cannot opt out of. Once this data is added, and it could be at 22:30 on evening of monthly refresh this specifically paid for data is not able to be used.I would think that it would operate the same as mobile data add ons and that different caps would run concurrently until they are used?I understand that the main 240GB doesn't rollover, but cannot understand why the 10GB added cannot be utilised as it has been specifically paid for? Wireless Terms5. If you use all your plan data, the first 10GB extra data pack will automatically be charged to your account. Once this is used up, extra data packs can be purchased but limits apply as the service is not intended for heavy data users. If you regularly require more data in excess of over 5 extra data packs (ie more than 2 months in any 4 month period), we may ask you to move to another connection technology or to reduce your data usage on Wireless Broadband. If you continue to require more data in excess of the 5 extra data packs a month, we reserve the right to withdraw your access to the Services by cancelling it on 30 days' notice.13. Any unused data within a monthly data allocation will not be carried forward to the following month. We also have a home phone running through it so it is not practical to turn off modem as has been suggested by SparkIt's quite an expensive plan (looking at Inspire wireless as well now its been upgraded) an just stings to get a $10 bill for data you can't use. Your thoughts?
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Spark roaming
Quick question re mobile roaming with Spark. With their 20 roaming pack, how easy is it keep track of your usage so you can purchase another pack before you over shoot?
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Spark 5G launch: 1 July 2020
Today, Spark and Emirates Team New Zealand opened New Zealand's first interactive 5G test lab by starting an official countdown to Spark's proposed 5G network launch date. Spark aims to have New Zealand's first 5G network live on the Auckland Harbour by 1 July 2020 for Emirates Team New Zealand to use as part of its preparation to defend the America's Cup.The lab opening saw both partners talk for the first time about their plans for Spark's 5G technology and how they will use it to give Emirates Team New Zealand an edge in its defence of the 36th America's Cup in 2021. 'Today is an important day on the roadmap to the next generation of mobile technology,' said Spark Managing Director, Simon Moutter. 'It marks the first time in New Zealand that a true 5G pre-commercial network will be turned on and available for Kiwi businesses to explore, learn and create products that will define the future of 5G. The Spark 5G Lab is primarily designed to give New Zealand companies - our customers and partners - easy access to a 5G network so they can experiment with live 5G technology. We want to be the easiest company to work with, with the most collaborative team, and with the best network. We are basing some of our engineers at the lab and will have technical support and a working space available for our customers and partners to come in and collaborate with us on co-creating the 5G future.' With digital technology being seen as key to the America's Cup, Emirates Team New Zealand says the partnership is an important part of their planning and strategy. 'The relationship between Emirates Team New Zealand and Spark will give us an opportunity to have unrestricted access to a 5G network that will help us defend the America's Cup in 2021,' said CEO of Emirates Team New Zealand, Grant Dalton.'We do not necessarily know the full extent of these opportunities yet, but we know they are going to make a huge difference to the race.'Dan Bernasconi, Head of Design at Emirates Team New Zealand, said that in order to win the cup in 2021 they needed to win the innovation race first. 'The America's Cup is as much a technology race as it is a yacht race. We know the scope for 5G technology to help make the boat go faster is significant.'Access to the 5G network and its reduced latency and higher bandwidth means that through the on-water testing stage the Emirates Team New Zealand designers back at base will be able to get data and analytics in real-time. 'This will make a huge difference. In Bermuda our designers had to spend hundreds of hours out on the water on chase boats close to the yacht in order to get data to then upload and analyse once they were back on shore. From there, they would look at what needed to be done for the next test day. 'With 5G our design-thinking can evolve faster, allowing us to explore more design options and buy us more of one of the most precious commodities in the America's Cup - time. This could be a game changer for us,' said Bernasconi.The Spark 5G Lab has a dual purpose. It's primarily designed to be a collaboration space for New Zealand innovators, entrepreneurs and companies like Emirates Team New Zealand to have early access to 5G, so they can test and develop products and experiences that will define the future. The lab will also host technologies that showcase some of the possibilities and benefits of 5G such as robotics, virtual reality, facial recognition, Internet of Things (IoT), smart cities, emergency services drones and driverless cars.'We believe that most of the amazing things you can do with 5G are yet to be invented, so it is crucial we collaborate with businesses like Emirates Team New Zealand to start co-creating the future of 5G,' said Moutter.'Spark is fully committed to helping Emirates Team New Zealand innovate, test and push the boundaries of technology in their quest to defend the cup, and we are thrilled they are the first partner to have jumped on board to start testing the 5G network with us through this facility,' said Moutter. 'We'll be aiming to support real-time analytics via the 5G network to help make the boat go faster.'Tina Symmans, the Chair of Americas Cup Event Ltd, said that 5G would help provide a spectator experience that New Zealand has never seen before. 'Imagine being able to sit on your sofa and experience being 'on the boat' through virtual reality or live streaming the online race data while you are standing on North Head with thousands of the other spectators - watching the boats in action. We could have driverless cars taking people around the cup village, ensure traffic management and safety is catered for through smart city connectivity, even down to sensors telling us when rubbish bins are full and where to park,' said Symmans. Spark 5G Lab is located in Auckland's Wynyard Quarter Innovation Precinct, near the America's Cup team bases. For more information please visit www.spark5glab.co.nz.
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What speeds can I reasonably expect from Unplan Fibre Max
I've finally gone to Fibre, and I'm wondering what speeds I can expect from Unplan Fibre Max. Theoretically, I can get 900Mbps down and 400 up, but during testing I'm getting around 340 down and 220 up (2017 Macbook Pro and iPhone XS). I know this is wifi, but my devices support 802.11ac so I was hoping for faster. In most day-to-day situations, I don't care, but one of my reasons for fibre was for Internet backups, so I'm hoping to get maximum upload speed, at least for the initial backup. I've ordered an ethernet hub, so I may get different speeds once I can check Gigibit ethernet.
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Anyone know when Spark will have the new (2018) iPads?
I have seen this question asked on Twitter but the response was non-committal. I asked in store (Sylvia Park) and they said "in a week" - that was 2 weeks ago.Anyone from Spark able to give a definitive answer on this?
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Spark Business email send issues
Hi.I have a client who is having issues with sending on their sparkbusness email - emails containing their email signiture get bounced , emails without the sig dont get bounced (something in their sig triggers this)- a pdf attatchment of 4M gets bounced, smaller attachments send okThis all started after a mass mailout some weeks back (could be co-incidence ? )There arnt on email of the blacklists I know of , I checked several blocklistsI guessing sparkbusenessmail's spam filter is blocking as they try to send ? or sparkbuseness mail have put some restriction on them ?If it was a blacklist issue or recipients spamfilter issue, they wouldnt be able to send at all .
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Business newsletter not reaching xtra addresses
Hey team,Hoping this is the right sub forum. We have a small business with a mailing list with Icontact. We have found that those in our database with xtra addresses are not receiving our emails, about 35% of our customers.Icontact say they can't do anything and Spark don't want to hear it because we aren't there customer. Any advice or insight on what may be the issue here and how we could address it? The address we send from is a Gmail one.
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Spark and Huawei
This should reduce security concerns on 5G.https://www.zdnet.com/article/huawei-and-spark-showcase-separated-5g-network-in-new-zealand/?utm_source=twitter&utm_medium=social&utm_campaign=curated
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Gigatown connection dropped from 950 down/450 up to 300 down/80 up
Hi - I noticed my gigatown fibre connection randomly dropped from 950 download/450 upload speed to 100 download/80 upload and even down to vdsl speed every now and then since I've had it. (Over a year) I wasn't that concerned, would just restart my ONT and modem and the proper speed would return.The last 24 hours though my speed has consistently been 300 down and about 80-90 up.I logged a fault with Spark but soon after I tried the 'Spark - Wellington' server at speedtest.net and it was a little slow but close to normal, only about 50 mb/s slower.Fast.com speedtest shows 300 down 80 up and another one linked off a spark page gave VDSL speeds. (Sorry, can't find that one now)My question is -All the speedtest servers except Spark Wellington show 300 mb/s down and 80 up - This is new for my connection even the other servers always showed 950 down 450 up.Should I log a fault again? Or do you guys think it's nothing to do with spark or my connection given the Spark Wellington server is relatively fine.It's just that any problems I have normally resolve by restarting modem.I only do a speed test if pages aren't loading instantly as they normally do, and things do appear slower though I'm sure that sounds stupid with 300 mbs download speed.But my ping is significantly higher now - Normally between 1-4 ms now its between 40 and 50, so 10 times slower.I have the HG659b modem, wireless disabled, Windows 7 with nothing running at all, automatic updates disabled, i7 7700k, 16 gig ram, gtx 1060 and I'm in Dunedin on an unlimited Gigatown plan if it helps.Cheers.
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UFB Coming soonish - What plan?
Our street and the surrounding streets are finally being upgraded to UFB.I am on Spark, VDSL Unlimited. I get about 45 down and 9.7 up. I have Netflix as part of the current deal for another 3 months and also have Lightbox thrown in (which I use).I have been looking at the Spark UFB rates and am wondering how to decide on a Plan, which includes Netflix AND Lightbox.I believe Netflix is only for 6 months on a new Plan.Also, what sort of speeds I need. I do a lot of streaming of TV programs, surfing the web, but that is about it.VDSL has been fine, but I want to upgrade to UFB for future use.So, looking at the Plans, I don't know whether I should go for the Fibre 100 with Landline and Entertainment or the Fibre 200 with Landline and Entertainment.Also, I don't know whether Entertainment includes Lightbox.I have a Vigor 130 in bridge mode to an Edge Router Lite 3.Finally, I don't want to break any agreement in place with Spark, but nowhere have I found which says when my contract expires on My Spark.
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Let down.... then again....
Feel sorry for a friend..... few months back she had notification that fiber was available, so she said yes please..... contractors turned up to do the install, completely in the wrong place she had asked for it to be done. She told them that it was wrong, but they didnt speak any English and left - next thing she knows her install has been fully cancelled.Stayed on copper connection..... then recently Spark contacted her to offer her the "Unplan" - she accepted as it would suit her usage better etc. Was told it would be way faster than her existing copper etc.Wasnt told it was a 4G connection - shes in an area that dosent have fantastic stable connectivity when it comes to anything mobile. So connection is crap....... Told her to get back onto Spark and get fiber installed...... and ask for contractors that speak English this time so it can eb done right.
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Options for keeping an @xtra email address
Hi GuysDo you know what the options currently are for keeping an @xtra email address?I have been told you can either- Pay $20 a month for the yahoo bubble account to stay active- Pay $10 a month for a dialup plan you dont intend to use- Reallocate the email address to a smartphone cellular data accountThe last one interests me most because some people have told me Spark can do it, and others have told me they wont.Spark dont seem to mention the options on their help site
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LTE Cat-M1 status?
Apologies if this is under wrong board, it kind of covers about 3 different ones but this seems like the most appropriate for the question. Anyone in the loop to how their LTE Cat-M1 rollout is going? I'm currently got a little project going that centres around a pet tracking device. By nature it's a bit too talky for Sigfox's silly 6 messages an hour restriction (thanks Europe...). Hence I've been looking into Cat-M1 dev boards but I can't actually tell if I could get them on network at the moment or not, are Spark running a dev/early access program at all? I My two ares of interest are Palmerston North and Hamilton at the moment.
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GCSB declines Spark’s proposal to use Huawei 5G equipment
Just received:Spark New Zealand recently notified the Director-General of the Government Communications Security Bureau (GCSB), in accordance with the requirements of the Telecommunications (Interception Capability and Security) Act 2013 (TICSA), of its proposed approach to implementing 5G technology on the Spark mobile network.Specifically, this proposal involved the deployment of Huawei 5G equipment in Spark's planned 5G Radio Access Network (RAN), which involves the technology associated with cell tower infrastructure. The Director-General has informed Spark today that he considers Spark's proposal to use Huawei 5G equipment in Spark's planned 5G RAN would, if implemented, raise significant national security risks.Under TICSA, this means Spark cannot implement or give effect to its proposal to use Huawei RAN equipment in its planned 5G network. Spark has not yet had an opportunity to review the detailed reasoning behind the Director-General's decision. Following our review, Spark will consider what further steps, if any, it will take. While we are disappointed with this decision, we are confident that the decision will not affect our plans to launch Spark's 5G network by 1 July 2020, subject to the necessary spectrum being made available by the New Zealand Government.Spark will not be making any further comment on this matter.
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Is there a problem with my router or spark UFB (Dunedin)?
Connection as follows :PC high spec 2 years old - ethernet - Asus rt ac3200 - spark ufb. Nothing else on network. Everything works fine except three issues.1. When gaming to USA I get very poor connection despite a ping of only 210ms.2. When I reboot my router it won't connect to the ufb. I don't know what I do, but keep rebooting until it connects. Once it wants to connect its fine.3. Ping Dunedin to AKL (spark) 18ms, speedtest 300Mbps down 350Mbps up. As of now I'm rebooting for the umpteenth time.
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Strange cellphone issues.
Hi All,I have a strange one. My wife's phone (Samsung J5 Prime) has started playing up as of late yesterday afternoon. It is receiving text messages but can not send, and it can make calls but not receive them. We get nice 4G coverage were we live and also were my wife works.I have done the normal restart the phone, I have searched for coverage and selected the Spark network again. Check settings but nothing seems to work. Was working perfectly fine in the morning. I will try switch it to 3G or lower tonight to see if that helps. My Spark phone works perfectly fine as well.Any thoughts?Cheers
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Getting Poor Routing to West Coast USA
Over the last few weeks I have been noticing I have been getting some poor ping to USA West Coast Servers of Overwatch, where I would normally get a ping in the area of 140 from Auckland, I have been getting 230.I then noticed that I'm being put through Cloudflare servers in Tokyo when general browsing. so I decided to do a trace and see what's up. |------------------------------------------------------------------------------------------|| WinMTR statistics || Host - % | Sent | Recv | Best | Avrg | Wrst | Last ||------------------------------------------------|------|------|------|------|------|------|| 192.168.1.254 - 0 | 23 | 23 | 0 | 0 | 2 | 0 || 125-239-200-1-adsl.sparkbb.co.nz - 0 | 23 | 23 | 1 | 1 | 3 | 1 || mdr-ip24-int.msc.global-gateway.net.nz - 80 | 5 | 1 | 3 | 3 | 3 | 3 || ae8-10.akbr6.global-gateway.net.nz - 0 | 23 | 23 | 1 | 1 | 3 | 1 || ae7-2.akbr7.global-gateway.net.nz - 0 | 23 | 23 | 1 | 1 | 3 | 1 || xe5-0-5.sgbr3.global-gateway.net.nz - 0 | 22 | 22 | 26 | 26 | 28 | 26 || ae2-10.sgbr4.global-gateway.net.nz - 0 | 23 | 23 | 26 | 26 | 32 | 26 || ae-13.r21.sydnau03.au.bb.gin.ntt.net - 0 | 22 | 22 | 25 | 34 | 57 | 30 || ae-11.r31.tokyjp05.jp.bb.gin.ntt.net - 0 | 22 | 22 | 138 | 138 | 139 | 138 || ae-3.r01.tokyjp08.jp.bb.gin.ntt.net - 0 | 22 | 22 | 139 | 139 | 141 | 139 || ae-2.a00.tokyjp03.jp.bb.gin.ntt.net - 0 | 22 | 22 | 139 | 142 | 185 | 140 || 61.213.179.114 - 0 | 22 | 22 | 140 | 140 | 141 | 140 || et-0-0-48-br01-eqty2.blizzardonline.net - 0 | 22 | 22 | 211 | 212 | 221 | 211 || xe-0-0-0-1-br01-eqla1.as57976.net - 0 | 22 | 22 | 185 | 185 | 186 | 185 || be1-pe01-eqla1.as57976.net - 0 | 22 | 22 | 211 | 212 | 218 | 212 || lax-eqla1-ia-bons-02.as57976.net - 0 | 22 | 22 | 213 | 213 | 215 | 213 || 24.105.30.129 - 0 | 22 | 22 | 213 | 213 | 215 | 213 ||________________________________________________|______|______|______|______|______|______|WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider As can be seen, rather than being routed via Hawaii to West Coast from Auckland, I am getting sent to Sydney, then to Tokyo, then West Coast. As this has been going on consistently for a few weeks now I decided to check around and I see there was a post from another User not long ago with a similar routing. Seeing as this isn't just isolated to connections to Overwatch servers ( I have been getting significant lag in other games) and also appears to be affecting my general browsing traffic something seems odd. It's been pretty frustrating playing with friends considering I normally get a much lower ping to these servers.
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Spark DSL stats, are they good or bad?
Visiting mum, and spark have been doing some work in her rural area on the outskirts of Auckland. The old modem just blew up, and spark sent her a Huawei 659 , and she is on ADSL2. Are these stats OK (a bit rusty on what is good/bad)...Upstream line rate (kbit/s):1197Downstream line rate (kbit/s):19773Upstream noise safety coefficient (dB):8Downstream noise safety coefficient (dB):6.2Upstream line attenuation (dB):8.4Downstream line attenuation (dB):16.5Upstream output power (dBmV):10.1Downstream output power (dBmV):18.8Downstream interleave depth:NoneThe attenuation looks good I think, but , the noise coefficient (is that the SNR??) , is that good or bad?If bad, could it be the house wiring? Not sure if she has a splitter or not. Might require crawling under the house to see, not sure. The reason I ask, is whether it is possible to move to VDSL, maybe not if that noise is too high.
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Wireless broadband, static IP, open ports.
Have spoken with different people at Spark about this, and searched the forums here. As well as the usual searches.Getting conflicting answers.Can anyone point me in the direction of a definitive, written statement that says Spark's Wireless Broadband solutions will or will not support having a Windows Server on the LAN side with clients on the WAN side initiating sessions on port 3389 for RDS , 443 for HTTPS, and 80 for HTTP?
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