I have a Samsung Galaxy S5 SM-G900F which doesn't support the 4G LTE 700Mhz band. I don't really need 4G speeds anyway.I was wanting to know if Sparc's 3G network is all HSPA+ or are some areas of the country still at slower standard 3G speeds? HSPA+ is plenty adequate for my requirements.Also would I be correct that all areas with 4G 700 coverage will also have HSPA+ coverage? ie. There are no new sites that Sparc have decided to only install 4G LTE 700? I rely on phone data a lot when on the road.I couldn't find this information online anywhere.Cheers.
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3G coverage >= 4G?
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Netflix email from Spark
hey guys I'm a Vodafone broadband customer and i just received this email. Haven't been with Spark for years and until today haven't received an email from them for years. Has anyone else received this unsolicited message?
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Johnr of Spark
Hi is there a johnr equivalent at Spark?Have a major issue with billing for a non profit and trying to talk to someone somewhat high level about it.
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Spark website - Is the services available part broken?
I've just gone to https://www.spark.co.nz/shop/internet and entered my address, it comes back with "Looks like you can't get any fixed broadband at this address".I've also tried my neighbors and their neighbors. We all have VDSL but the spark website says nothing is available.I've then tried friends addresses and they also show as nothing available even though they at least get ADSL, my work address in downtown Auckland shows as only getting "wireless broadband" whatever that is.Anyone else got this problem? It seems to take ages to search for the address and (maybe after timing out) says nothing is available.The chorus map at https://www.chorus.co.nz/broadband-options/for-business/broadband-map shows VDSL at all of the addresses I've tried.Is Spark no longer selling VDSL in these areas?
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Spark email update March 2017
Just received:Spark is making good progress with its plans to move its Xtra email service to New Zealand-owned email provider, SMX.The phase to ask for Xtra customers' permission to move their Xtra email service completed in November. Since then, Spark has developed and tested the migration approach. The process of migrating customer email accounts across to the SMX platform kicked off in February, with nearly 50,000 accounts already successfully migrated - and the project is on track to complete migration by the end of March.There's been a significant amount of work going on behind the scenes to prepare for this migration. Spark has had a team dedicated to the migration, with at times up to 100 people working on the project, including a customer services team of email migration specialists.Jason Paris, CEO of Spark Home Mobile and Business says, 'We are now in the process of migrating email to SMX. It's great to be at the stage where we now have customers on the new email platform. A migration of this scale and complexity has its challenges, but overall, it's progressing well.'We recognize that some of our Xtra customers have had a trying time in recent weeks as we have been working through some technical challenges.'The issue with the most impact to our customers was in relation to some work we undertook to increase the security of the new email platform. As a result of this work, we discontinued support for some older email client setups that don't have the necessary levels of security, such as Outlook running on Windows XP. While this has better ensured the security of the affected customers' email and personal data, it also required them to upgrade to an up to date email client and/or operating system to access their email.'We'd like to thank those who haven't been able to access their email at times for their patience. Many of the issues customers have been experiencing should be resolved as we migrate them away from Yahoo onto the new platform.Over the next month, customer accounts will be migrated in batches each night. Customers with an Xtra email account will receive notification of their migration window the week before. For most people, the migration of their account will happen in the middle of the night, so they shouldn't experience any disruption to their email service.Paris adds, 'As we enter this new stage of the project, we'd like to let our customers know that we're doing everything we can to make this transition process as smooth as possible for them. We want to assure them that we're working night and day to bring their email across safely and securely.'We're looking forward to reaching our objective - bringing Xtra email home to New Zealand. When the migration is complete, we'll have achieved our objective of transforming Xtra into a world-class email service, protected by best-in-breed security and hosted and managed right here in New Zealand.'
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Choosing own number / checking active number
I haven't been a Spark customer for 8 years or something, but I'm considering the move back.
Can one choose their own number - I would like to get my old number back if still available.
Is there a way other than texting / calling the number that I can establish its still active?
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Email settings for Spark customer to auto send notifications from NAS box to gmail address
Hi all.This used to work but no longer.Never use xtra email myself but did have this set up to email system notifications to my gmail address.Sunday afternoon thing to see if I can get it going again....Do I need to get my xtra email sorted to do this - pretty sure it got locked at some stage, and now they have the email migration going on.Was using my xxxx@xtra.co.nz, on port 465, with SMTP of send.xtra.co.nzWondered if there was a way to this using my gmail address possibly as an alternative?Many thanksMark
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iMessage won't activate after porting number from Vodafone to Spark
I ported my number over from Vodafone to Spark this morning and now iMessage won't activate. I know there have been some threads about this before and I read through them, but they were quite old and I was wondering if it is still just a matter of waiting for it to work?I called Spark and told me that they don't support 3rd party apps and to call Apple, and Apple told me to wait 24 hours and then contact them again if it's not working.It seems that I should have deregistered my number with Apple first and that sometimes help, but I didn't and now my phone won't receive that text message code to deactivate it either, so I seem to be out of luck for now :( All other text messages are working though, just not the one from Apple.Is there anything else I can do?
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Problem with latest Spark HG630b Home Gateway software
If anyone from Spark reads this there appears to be an issue with the latest HG630bV100R001C55B023_upgrade_main software for this router.At Xmas I received a new one with this version of software but was unable to change any configuration settings. I went on to the Spark site and downloaded the latest from there which was V100R001C55B021 and down graded the router. I could then change the settings.Last week I was having WiFi issues so I downloaded the now latest version HG630bV100R001C55B023 and installed it. Now I couldn't change any configuration again , not even turn off WiFi or default the router. Ended up down grading it again ..
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where is the new xtra webmail page ?
nobody wants to have to go through the "Check your migration status" page each time to login to webmailWhere is the xtra webmail page, to login direct to the new NZ based webmail.Please , a link that doesnt redirect to "Check your migration status"
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Fibre Cable Cut By Contractor! Who At Spark Here Can Follow Up
Hi GuysLong story short. Hamilton here, Spark Fibre Max customer. A contractor digging a trench for a electricity service line for a nearby new house chopped through the cable from the plinth to my house. No fibre phone or internet. The contractor is associated with WEL Networks. Are Ultra Fast Fibre part of or adminstered by WEL? Who at Spark can fill me in on the progress of this? I work until early evening and waiting on hold for between 42 minutes and an hour isn't my idea of relaxing after work. I used the online chat and advised of the fault to the CSR. I said i had pics and he asked me to email them to T961193 which i duly did. I checked with online chat today and they said the fault has been escalated to UFF however they had no knowledge of my email/pics sent last night. Can someone please find this email and associate it with my account and update me on the progress? Cheers, please PM me for my details.
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Spark fibre coming to my street soon - can you use your router or do you have to use theirs?
Currently on Vodafone cable and finally fibre is coming to the street soon. Cable is fine but I think the faster uploads with fibre will be better than cable.Since I currently use my router for cable with a number of routing rules to handle proxy services, I would want to be able to use my own router with fibre. Is this possible? I currently have a Asus RT-AC66U router.From memory Fibre (as does Vodafone GB cable ) uses VLAN and for Spark fibre VLAN10? Is this possible?Thanks
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New XTRA Email and Android IMAP Client
Would appreciate XTRA email users who have been migrated to the new NZ based SMX Email platform.I actually like the Yahoo IMAP Client for Android very much but I understand that it no longer works once an account has been migrated.What Android email client you find works well with the SMX platform? I prefer IMAP Email client but prepare to go POP if necessary. Appreciate thought from people who have been migrated.The reason I ask for real world feedback is that not all Android IMAP/POP clients work well with all email providers. Seems odd as I thought as long as IMAP/POP protocols are supported things should work just fine.I learned the hard way .... My experience has been only YaHoo IMAP client works well with Yahoo Mail.
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Where is your Windows 10 Mobile App, Spark?
I see you have a range of Windows 10 Mobile devices in your retail stores and online yet no mobile app like you do for Android and iOS. It is relatively simply to take the existing iOS code and port it to the Windows 10 ecosystem.
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Is there any way to fix a double NAT for Spark Wireless 4g?
Hi all,I've had a rather horrible transition in my moving house with Spark. First the spark person said there was only copper and the pre-connection order was put down as a disconnection (for a new house).OK, Fine, the second person I spoke to tried to set things right (after me hearing him say numerious times, this is not right). Pre-connection order proceeded only for him to ring me the day of it to say it can't be done because the house is only fibre.I was moving into the house in 3 days so what he did was ship me out a wireless 4g modem (Huawei B315s-607) to at least keep the internet and phone afloat while fibre is connected.Took me a few days because of unpacking etc to get the computer going only to see the wireless 4g modem does a double NAT. The wireless modem sees the WAN address as 100.88.x.x whatismyip.com sees the internet address as 122.56.x.xUntil the fibre is actually connected (still no known timeframe) is there a way to get rid of the double NAT? I've tried most everything I know of in the web UI for the wireless modem to no avail.The Spark people seemed confused by the whole double NAT thing and what it means.CheersTerry
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APT 700MHz + Fixed wireless broadband
Ok,I've checked out this: https://beta.gis.geek.nzAnd according to that the closest tower has a 700MHz transmitter however I an skeptical given that the closest towers are: Spark NAENAE INDUSTRIAL and Spark AVALON, both which apparently have 700MHz, however on my iPhone 6s which supports the said frequency is stuck on one 'dot' which tells me that it is using 1800MHz given that 700MHz would provide greater coverage. Anyone confirm whether the map is out of date/incorrect or whether it is just an issue with my phone. My main focus is the fact that since it is just me I can save a few dollars moving from fibre to wireless broadband.
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Xtra email outages: post them up here
Since spark so often dont update the xtra status page, lets post up outages hereJust so we can see if its a xtra issue, not our own deviceNot a topic aimed at bitching or complaintsjust FYI if your email isnt working check here in case other have the same issue at the time
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HTTPS Connections to Spark HG659B
Hi All,I would like to know if there is a way to enable all HTTP connections to the Spark HG659B Home Gateway device to be HTTPS by default?IMHO this should be the only way to connect to your modem as if I purchased a current quality, alternative from TP-Link, HTTPS would be activated.I've have looked through all the sections on the device portal, read the Huawei Manual and quite a few pages of this forum to no avail.If there is no way to do this, fine however a feedback channel to Spark NZ in relation to this would be appreciated.TIA. JNA.
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Spark ready for 4.5G mobile networks
Received today:Spark has welcomed news today from Communications Minister Simon Bridges that the target of ninety per cent of New Zealanders having access to 4G has been reached ahead of schedule, and the company is already taking the first steps towards the next evolution of mobile technology - 4.5G. The Spark 4G network, which currently covers over 93% of the places New Zealanders work, live, and play, gives people better and faster access to mobile services, helping them to stay connected with family, friends, and colleagues. It also gives them more options for internet connections with Spark Wireless Broadband. Spark General Manager of Networks, Colin Brown, says the company is committed to delivering high-quality mobile services to as many New Zealanders as possible, and while the 4G rollout is continuing, the company is also turning its attention to the next generation of mobile services. 'We are proud to do our bit to get more 4G to more people. In particular, our 700MHz deployments are bringing more connectivity to people in rural areas, and our 2300MHz spectrum has already been deployed to 44 sites to give people all over New Zealand more capacity for mobile data and more options for wireless broadband. 'But we're always looking forward too. We are the first and only provider in New Zealand to give people a taste of the future with 4.5G, which provides more capacity and faster mobile speeds, with speeds of over 1Gbps possible as devices catch up to the network in the future. This technology is now operating on two sites - one in central Christchurch and the other in Silverdale - and we'll be rolling it out to more New Zealanders soon,' said Brown.Note: 4.5G is an evolution on 4G. Spark is delivering it over a wide range of its spectrum assets, including the recently acquired 2300MHz spectrum by utilising 'Carrier Aggregation' technology (using multiple bands of spectrum simultaneously to increase speeds and capacity), 4x4 MIMO (utilising multiple antennae simultaneously to multiply available capacity), and 256 QAM (or Quadrature Amplitude Modulation, which improves the efficiency of radio transmissions and allows for more speed).
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Gigabit Fibre question: speed
Hey everyone What speed do you get on fibre 1gb as I clock in at 250 Mbps.. this can't be right ??
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